Service
NEAR TO OUR CUSTOMERS
MY-OHM, AFTER SALES & SERVICE PORTAL
My-OHM is an after sales & service portal that help our dealer to service the vehicle and support the vehicle users.
Using My-OHM dealers and even end user can open a ticket, trace the status and talking with OHM after sales technical service.
In case of the issue cannot be solved online, OHM service's work shio will contact the customers to schedule a service near to customers's place.
In My-OHM, dealers and service work shops can find any updated information about the warranty status and the fully traceability of the main components installed on the vehicle, including serial number, firmware and hardware version of the main components.
Service
- Automatic Call Forward or Reminder for off duty & holiday
- Call Loss Analysis & Callback (missed, queued)
- Automatic Service Call Staff Assignment
- Customer List Click Dial Internal Work Order Flow
- Service Call Record Reporting & Data Analysis
- Callback Click Phone Number Dialing
- Service Work Order
- Customer Repair Information
- Repair Assignment Information
- Failure Analysis and Record
- Timing Analysis of Maintenance Nodes
- Repair Completion Photos
- Repair Hours Record
- Spare Parts Replacement Record
- Spare Parts In/Out Record
- Return Parts Disposal Record
- Customer Callback Record
